Need help with ProofMove?

How to Reach Us

Email: [INSERT SUPPORT EMAIL]

We aim to respond within [INSERT RESPONSE WINDOW] during normal support hours.

If your issue affects a live move, active packout, or client delivery deadline, include that context in the subject line so your request can be prioritized appropriately.

What to Include

• Your company or tenant name.
• The user account or email involved.
• The job number, inventory item, or client portal link if relevant.
• Your device type, operating system, and whether the issue happened on web or mobile.
• A short description of what you expected and what happened instead.

Account Help

Contact support if you need help with logins, tenant access, permissions, password resets, or questions about onboarding a new company workspace.

Inventory and Photo Issues

If items, labels, QR scans, photos, or uploads are missing or not syncing as expected, include the job name or number and the approximate time the issue occurred.

Client Portal Questions

For issues with client-facing inventory views, approvals, shared links, or portal access, include the client name and the affected job if available.

Bug Reports

Bug reports are most helpful when they include screenshots, device details, exact steps, and whether the problem is repeatable. If a sync issue is involved, mention whether the device was offline or reconnecting at the time.