Legal

Privacy Policy

This Privacy Policy explains how ProofMove helps moving, packout, and inventory teams manage operational data across the web platform, client portal, and mobile workflows.

Product: ProofMove Effective date: [INSERT EFFECTIVE DATE]

This Privacy Policy applies to ProofMove and the services operated by [INSERT LEGAL ENTITY NAME]. It is intended as a practical, plain-English summary and should be reviewed with legal counsel before production release.

ProofMove is a software platform used by moving and packout teams to manage jobs, inventory records, photos, schedules, communications, and client-facing documentation.

Information We May Collect

Depending on how ProofMove is used, the platform may receive information such as:

  • Account information such as names, usernames, email addresses, phone numbers, and roles.
  • Job and operational information including move details, service dates, crew assignments, and addresses.
  • Inventory item data such as room names, labels, descriptions, condition notes, dimensions, and status updates.
  • Uploaded photos and related file metadata tied to jobs, inventory items, or documentation workflows.
  • Notes, labels, QR-related data, and scan results used to identify or track items in the field.
  • Client portal information, if enabled, such as shared inventory views, approvals, or communication history.

How We Use Information

  • Operate the ProofMove platform and provide core moving, inventory, and packout workflows.
  • Manage jobs, inventory records, photos, approvals, and client-facing documentation.
  • Support customer requests, troubleshoot issues, and respond to product or account questions.
  • Improve product reliability, performance, fraud prevention, and security monitoring.
  • Maintain records that support operational reporting, audit trails, and service continuity.

Service Providers and Third Parties

ProofMove may use third-party service providers to help operate the platform, including providers used for hosting, infrastructure, file storage, analytics, notifications, authentication, or email delivery. These providers may process data on our behalf for legitimate business purposes related to operating and supporting the service.

We do not make absolute promises about all future integrations. If third-party services are used, we expect them to support our operational needs and reasonable security practices.

Retention

We may retain account, job, inventory, photo, and related operational records for as long as needed to provide the service, maintain business records, resolve disputes, support customers, or comply with applicable legal obligations.

Retention periods may vary depending on the tenant’s usage, plan, account status, and operational needs.

Security

We take reasonable steps intended to protect information processed through ProofMove. No system can be guaranteed to be perfectly secure, and we do not promise that unauthorized access, data loss, or service interruption will never occur.

Your Requests and Choices

Depending on your relationship to ProofMove and applicable law, you may have rights to request access, correction, deletion, or export of certain information. To make a request, contact us using the support information below.

We may need to verify your identity or authority before acting on a request.

Children’s Privacy

ProofMove is intended for business and operational use and is not directed to children. We do not intend to knowingly collect personal information directly from children.

Policy Updates

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational updates. When we do, we may revise the effective date above and post the updated version on this page.

Support Contact

For privacy questions, support requests, or data-related inquiries, contact:

Email: [INSERT SUPPORT EMAIL]
Mail: [INSERT MAILING ADDRESS]

These placeholders must be finalized before store submission and production launch.